Policies on Privacy, Cookies, and Data Protection

This privacy policy sets out how this website (hereafter "the Store") uses and protects any information that you give the Store while using this website. The Store is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used by this privacy statement. The Store may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Use of Personal Data

We use your data primarily to fulfill our obligations to you - for example, to create an account and to process, save, update, and deliver your orders. Your data will also be stored for informational and marketing purposes. This means that we may, while respecting our business interests, use your data to contact you via various information and marketing channels. Below is information about different categories of personal data as well as the purpose and legal basis of our processing.

Information Provided Directly by You

Fields marked with * are mandatory. We need this information to process (save, update, and deliver) your orders and to handle potential returns. If you do not provide the above information, we will not be able to process your orders. The legal basis for processing this data for these purposes is the execution of a contract (order and purchase contract; see Art. 6 para. 1 lit. b GDPR) and our legitimate interest in handling potential returns (see Art. 6 para. 1 lit. f GDPR).

• First Name
• Last Name
• Street
• C/O (if applicable)
• Postal Code
• City
• Country
• Email Address
• Phone Number
• Payment Information

We also ask you to provide your date of birth during your first visit to the Website. We need this information to verify your age. The legal basis for processing this data is our legal obligation to comply with age limits for the sale of tobacco products. Additionally, we process your orders and payment data based on our legal obligations in accounting.

Finally, we maintain and process the history of your orders, i.e., information about the items you ordered, the number of items, the order date, and the item price. We retain this data to provide you with post-order services and process any potential claims. The legal basis for this processing is our legitimate interest in providing the best possible service, contributing to the safe use of our goods, and protecting our rights in case of claims (see Art. 6, para. 1, lit. f GDPR). We process the above data to comply with our legal obligations regarding product safety.

For Account Holders

Fields marked with * are mandatory. We need this information for the creation and management of accounts. The legal basis for processing this data is our legitimate interest in managing your account (Art. 6 para. 1 lit. f GDPR). You can refuse this type of data processing at any time. However, we will no longer be able to manage your account, and we will close it.

• First Name
• Last Name
• Phone Number
• Email Address
• Password
• Confirm Password

For Those Contacting Customer Service

When you communicate with our customer service, we may collect the following information:

• First Name
• Last Name
• Email Address (mail@SnusMarket.ch)
• IP Address (if you use our Live Chat)
• IP Address (if you use our Live Chat)

What we collect

We may collect the following information:

• name
• contact information including email address
• demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect see the List of cookies we collect section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by letting us know using our Contact Us information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please email us this request using our Contact Us information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Cookie Name	Cookie Description
FORM_KEY	Stores randomly generated keys used to prevent forged requests.
PHPSESSID	Your session ID on the server.
GUEST-VIEW	Allows guests to view and edit their orders.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history, if you have asked for this.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer is allowed to use cookies.
MAGE-CACHE-SESSID	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-STORAGE-SECTION-INVALIDATION	Facilitates caching of content on the browser to make pages load faster.
MAGE-CACHE-TIMEOUT	Facilitates caching of content on the browser to make pages load faster.
SECTION-DATA-IDS	Facilitates caching of content on the browser to make pages load faster.
PRIVATE_CONTENT_VERSION	Facilitates caching of content on the browser to make pages load faster.
X-MAGENTO-VARY	Facilitates caching of content on the server to make pages load faster.
MAGE-TRANSLATION-FILE-VERSION	Facilitates translation of content to other languages.
MAGE-TRANSLATION-STORAGE	Facilitates translation of content to other languages.